Reviving a High-Cost Track & Trace Line with Minimal Investment

Overview

A pharmaceutical manufacturer in the United States was facing severe operational and financial challenges with its existing Track & Trace system. Rising service costs, frequent downtime, and lack of responsive support were significantly impacting productivity and compliance readiness. Jekson Vision stepped in with a strategic approach—reviving the existing system using maximum hardware retention and intelligent software upgrades—delivering a cost-effective and future-ready solution.

Challenges

The customer encountered multiple critical issues:

• High Service Costs & Delayed Support Extended response times led to prolonged downtimes, directly impacting production output.
• Expensive & Delayed Spare Parts Critical components were costly and often unavailable on time, increasing operational risk.
• Costly SLA Contracts Annual maintenance and support agreements were financially burdensome with limited value delivery.
• Frequent Breakdowns with No Resolution The existing solution provider was unable to resolve recurring issues and recommended a complete line replacement, requiring significant capital investment.
• Continuous Unplanned Expenses Additional costs were frequently introduced under various pretexts, creating budget unpredictability.

Jekson Vision’s Approach

Instead of recommending a full replacement, Jekson Vision adopted a “Revive & Upgrade” strategy:

• Maximum Hardware Retention Leveraged existing Track & Trace infrastructure to minimize capital expenditure.
• Software Upgrade & Integration Implemented advanced serialization and compliance software using:
  • REETRAK (L4/L5 Serialization Platform)
  • REESOURCE (Enterprise-Level Compliance & Data Management)
• System Optimization Identified and resolved root causes of breakdowns through engineering and software intervention.
• Clear Scope & Transparent Execution Defined deliverables, timelines, and costs upfront—eliminating hidden expenses.