Service Engineer

Reporting To

• Service Manager

Job Description

• Onsite Customer visit for Installation & Support to resolve all technical issues
• Coordination with technical/software team for removing “Bugs”
• Coordination with sales and coordination team for all supply issues
•  Resolve all the technical & non technical issue onsite.
• Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team
• Discussion with customer and resolve all issues
• Preparation of Service Reports and Issue wise MOM
• Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material
• Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage
• Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD
• Synchronize the same to be used as reference
• For all out of warrantee systems plan for AMC, in consultation with sales team
• Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required

Educational Qualification

• Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Preferred Candidate Profile

• Service & trouble shooting of embedded systems
• Service & troubleshoot for pharma machinery (Primary / Secondary packaging)
• Service & troubleshoot for pharma process machinery
• Integration of system of PLC or Non-PLC base machines
• Ability to travel across the World

Preferred Field Experience

• Emerging Technology
• Automation
• Pharmaceuticals Packaging
• Electro Mechanical
• Pharma Machinery

Preferred Competencies:

• People management
• Negotiation
• Relationship
• Analytical and problem solving
• Proactiveness
• Good oral and written communication
• Time management
• Ethical behavior
• Adapting to change in work environment
• Stay abreast with technical knowledge
• Problem solving
• Attention to detail